Refund policy

You may return new, unopened items within 7 days of receipt for a full refund.
If the item is defective or the wrong item was delivered, we will cover the full cost of return shipping and issue a full refund.

Please note that returns or exchanges due to customer’s change of mind, order mistakes, or incorrect selections must be returned at the customer’s expense, including round-trip shipping costs.

For Cookers, a restocking fee of $150 per unit will also apply in the case of returns due to change of mind.

Items Not Eligible for Return or Exchange:

• Items returned more than 7 days after receipt
• Items that show any signs of use
• Items damaged by the customer
• Items explicitly marked as non-refundable or non-exchangeable at the time of sale

Refund Process:

Once we receive your return, we will notify you of the refund status via email within 7 business days.
If your return is approved, we will process the refund immediately.
Refunds will be issued to your original method of payment within 10 business days, depending on your bank or payment provider.
If the payment has already been charged and settled, we may refund the amount directly to your bank account.

For Questions About Returns or Exchanges:

📧 Email: help@hauscookamerica.com
📞 Phone: 213-700-0683
(Monday–Friday, 8:00 AM – 4:30 PM Pacific Time, excluding weekends and public holidays)

Order Cancellation Notice:

In the event of unforeseen circumstances such as natural disasters or urgent internal matters that prevent us from fulfilling your order, we reserve the right to cancel your order.
In such cases, we will immediately cancel your payment and issue a full refund. Customers will be notified as soon as possible.