FAQ

If you have any questions or concerns regarding our products or your orders, please find the answers below. If you have an issue or question that requires immediate assistance, please contact our Customer Support. We will get back to you within 24 business hours.


Maunal

S&C Composite Filter (Stage 1~2) : 6000liter / 6months Block Carbon Filter (Stage 3) : 12000 liter / 1 year UF Membrane Filter (Stage 4) : 12000 liter / 1 year
You can purchase the exclusive induction cleaning tool ‘kkalkkeumi set(cleanning kit)’ at our on-line shopping mall or on-line auction shopping mall. Spray the dedicated cleaning agent on the hardened dirt due to food contamination, and after 10 minutes, clean the area with the dedicated scraper and wipe gently with a clean dry cloth.

Trouble shooting

Check that the circuit breaker and power plug are connected properly. Make sure the power switch is on. thank you.
Check the hot water temperature is over 80℃. Check if the hot water heater is working properly. (hot water temperature on the display window) Check if the container is in the correct position (if it is in the correct position, it will be displayed as “on” in the display window). Check if the ‘IH (induction) use’ container is placed.
A “tak-tick” noise may occur, but it is due to the thermal expansion of your container depending on the type of container, a resonant sound such as ‘Jing, jji’, etc. may be heard. The noise of wind blowing like a ‘boong, wing’ is the noise of the fan motor running to cool the internal heat down. (The volume may vary depending on the internal temperature)

Products

It is recommended to use a stainless steel container or an IH (induction) use container. Unlike general highlight heating, the IH heating method is an electromagnetic induction heating method, so it is recommended to use a IH use container. When using a general stainless steel container. be careful to choose a right height for the water outlet of this product.
Use a container with flat bottom diameter 10~20cm.

※ There are nine differentiation factors from other cookers, please check carefully!

1. The first all-in-one product consisting of a Water Purifier and IH Cooker in the world.

2. You can cook your delicious dishes quickly.
- Induction coil is manufactured in-house (Made in KOREA).
- It takes only 40 seconds to rise up to 100℃ due to its strong thermal power with low output and high efficiency. (Others take 2 minutes)
- Can cook various foods with strong heat power of 1000W. (Others 1100~1200W)

3. Continuous cooking is possible by replenishing hot water while cooking. (Others are not capable of this due to lack of hot water supply while cooking)

4. Various safety devices are installed.

5. All stainless steel containers can be used.

6. As a Good Design Award winner, it is a design product that gives aesthetic pleasure.

7. Patent application and registration in 20 countries, with more in progress.

8. Using IH coils backed by our 42 years of accumulated heating technology experience, it enables quick cooking of various instant dishes such as ramen and udon with optimum efficiency.

9. Our products are recognized for their quality and durability, as shown by our excellent supply records. We are the exclusive supplier for major Korean catering companies such as Samsung Welstory, LG Our Home, and CJ Freshway, etc.